Shipping & returns
Prints are made to order, shipped with tracking, and backed by a make-it-right guarantee. The short version: if something goes wrong, I fix it.
Made to order
Every print is produced when you order it — nothing sits in a warehouse. Each piece is printed on archival stock by a professional print lab and inspected before it ships.
Because each print is made for you, please allow 3–5 business days of production time before your order ships.
Shipping
Orders currently ship to the United States, Canada, and Mexico. Shipping cost is calculated at checkout from your address — no surprises after payment.
Once your order ships you will receive an email with a tracking number. Most orders arrive within 5–10 business days of shipping, depending on destination.
If you would like a print shipped somewhere else, write to me and I will see what I can arrange.
Returns & damage
If your print arrives damaged, email a photo of the damage and the packaging within 14 days of delivery and I will send a replacement at no cost.
If a print simply is not right for your space, contact me within 14 days of delivery and we will work out a return or exchange. Return shipping for non-damage returns is the buyer’s responsibility.
Every order is backed by a simple promise: if something goes wrong, I will make it right.
Questions
For anything not covered here — custom sizes, framing advice, or order status — email me and I will reply personally.
Reach me any time at support@ryandesjardins.com.